1. Introduction
Welcome to Smash. These Terms of Service ("Terms") govern your use of our branding, marketing, and signage services. By engaging with our services, you agree to these Terms. If you do not agree, you may not use our services.
2. Services
Smash provides branding, marketing, signage design, installation, and related services. The scope of work is determined by signed agreements, proposals, or invoices.
3. Payment Terms
Payment for services is due as outlined in individual service agreements or invoices.
For project-based work, a deposit of 50% is required upfront before work begins.
Late payments may incur interest charges of 10% per month.
Failure to make payments may result in suspension of services.
4. Client Responsibilities
Clients must provide accurate information, timely approvals, and necessary materials to complete services.
Delays caused by the client may impact project timelines.
5. Intellectual Property
All creative assets and branding materials created by Smash remain the property of Smash until full payment is received.
Upon full payment, ownership of final deliverables transfers to the client, except for any third-party licensed materials.
6. Revisions & Changes
Each project includes a specified number of revisions as outlined in the service agreement. Additional revisions may incur extra charges.
7. Use of Work for Portfolio & Marketing
Smash reserves the right to showcase completed work, including branding, marketing materials, and signage, on its website, social media platforms, and other promotional materials.
If a client wishes to opt out of this, they must provide written notice prior to project completion.
8. Termination of Services
Either party may terminate services with written notice. Fees for completed work will be due upon termination.
Smash reserves the right to refuse or terminate service if a client violates these Terms or engages in conduct that is harmful to the company.
Cancellation Policy
1. Cancellation by Client
Clients may cancel services by providing written notice.
If cancellation occurs after work has begun, the client is responsible for payment of completed work at the time of cancellation.
Deposits or retainers are non-refundable unless otherwise stated in the agreement.
2. Cancellation by Smash
Smash reserves the right to cancel services due to non-payment, client misconduct, or unforeseen circumstances.
In such cases, a prorated refund may be offered for incomplete work at Smash’s discretion.
Refund Policy
1. No Refunds on Completed Work
Due to the nature of branding, marketing, and signage services, refunds are not provided for completed or delivered work.
If a client is unsatisfied, revisions may be offered per the original agreement.
2. Refunds for Prepaid Services
If a client cancels before work begins, a partial refund may be issued at Smash’s discretion.
Retainers and deposits are generally non-refundable but may be applied as credits toward future services.
3. Exceptional Circumstances
In rare cases, if Smash is unable to complete a project due to internal issues, a partial or full refund may be issued.
Any refund requests must be submitted in writing and will be reviewed on a case-by-case basis.
By engaging with Smash, you agree to these Terms of Service, the Cancellation Policy, and the Refund Policy. If you have any questions, please contact us at info@smash.ink.