1. Introduction
We’re thrilled to help bring your brand to life through creative design, marketing, and environmental graphics.
These Terms of Service (“Terms”) outline how we work together and what you can expect from us. By engaging our services, you agree to these Terms.
2. Services
Smash provides branding, marketing, signage design, installation, and related creative services. The scope of your project is defined in your proposal, estimate, or invoice.
3. Payment Terms
3.1 General Policy
3.1.1 - Payment terms for your specific project are listed in your proposal or invoice.
3.1.2 - Unless otherwise stated, all invoices are due within seven days of the invoice date.
3.1.3 - Late payments may delay design, production, installation, or delivery of your project.
3.2 Tangible Goods and Signage Projects
3.2.1 - A security deposit is required to begin design work for signage and other tangible goods. This deposit reserves your project in our schedule and is credited toward your total project cost.
3.2.2 - After design approval, seventy percent of the remaining project balance is due before production begins.
3.2.3 - The final balance is due within seven days of installation.
3.3 Creative & Marketing Projects (e.g., logo, video, website)
3.3.1 - For creative and marketing projects such as logo design, video, or website work, a fifty percent deposit is required before work begins.
3.3.2 - The remaining balance is due upon approval of the final designs or deliverables and must be paid before final files or content are released.
4. Client Responsibilities
4.1 - To keep your project on track, you agree to provide timely communication, feedback, and approvals.
4.2 - You are responsible for supplying accurate information, content, and any required assets, such as logos, copy, or brand guidelines, when requested.
4.3 - Delays in providing feedback, approvals, or assets may result in adjusted timelines and revised delivery dates.
5. Intellectual Property
5.1 - All creative work produced by Smash, including designs, concepts, and project files, remains the property of Smash until full payment for the project has been received.
5.2 - Once the project has been paid in full, ownership of the final deliverables transfers to you. This transfer does not include third-party licensed materials or internal working files such as source files, layered files, or editable production files unless explicitly stated in your agreement.
5.3 - Smash retains the right to display completed work and project imagery in our portfolio, website, social media, and marketing materials as examples of our work. If you prefer that your project is not displayed, you must notify us in writing before the project is completed.
6. Revisions and Changes
6.1 - Each project includes a specific number of revision rounds, which will be outlined in your proposal or estimate.
6.2 - Revisions that go beyond the included rounds, or changes that significantly alter the approved concept or scope, may impact cost and timelines.
6.3 - Any additional cost resulting from extra revisions or scope changes will be communicated to you and must be approved before we proceed.
7. Project Adjustments
7.1 - Pricing for design and production is based on the materials, sizes, quantities, and specifications approved in your proposal or estimate.
7.2 - If you request changes after approval, including changes to size, materials, placement, or design details, we will provide an updated quote or invoice for your review.
7.3 - Work may be paused until revised pricing is approved and any additional required payments are received.
8. Cancellation Policy
If You Cancel
8.1.1 - You may cancel your project at any time by providing written notice to Smash.
8.1.2 - All work completed up to the date of cancellation will be invoiced and is due in full.
8.1.3 - Deposits and retainers are non-refundable. In some cases, and at Smash’s sole discretion, a deposit may be applied as a credit toward future services.
If SMASH Cancels
8.2.1 - Smash may cancel a project due to non-payment, misconduct, or unforeseen circumstances that prevent us from reasonably completing the work.
8.2.2 - In the event that Smash cancels a project, we may provide a prorated refund for any portion of the work that has been paid for but not completed, as determined at our discretion.
9. Refund Policy
9.1 - Because our services are custom and creative, refunds are not provided for completed or delivered projects.
9.2 - If you are unsatisfied with the work, we will provide revisions in line with the revision terms set in your agreement.
9.3 - In rare situations where Smash is unable to complete a project due to internal issues, a partial or full refund may be offered at our discretion.
10. Payment Milestones Summary
10.1 Security Deposit
10.1.1 - For signage and tangible goods projects, a security deposit reserves your place on our schedule and allows design work to begin. This amount is applied toward your total project cost.
10.2 Design Approval
10.2.1 - When you approve the design and final scope for tangible goods or signage, seventy percent of the remaining balance becomes due before production starts.
10.3 Installation
10.3.1 - After installation is completed, the remaining balance for signage or tangible goods is due within seven days.
10.4 Creative and Marketing Projects
10.4.1 - For creative and marketing projects, a fifty percent deposit is required before work begins, with the remaining balance due when you approve the final deliverables and before final files or content are released.